Patients Rights and responsibilities

Welcome to AlZafer Hospital, our goal is to provide best healthcare services, so it is helpful to know your rights and responsibilities. The patient has right to:

- Exercise his/her rights and Considerate  compassionate safe and respectful care at all times without regards to sex, cultural, economic, education or religious background, or the source of payment for care. Patients need/demand are not being neglected and their right to complain is respected.

Be answered on his/her questions, Be respected for his personal values and beliefs and Be protected from verbal abuse and physical assault by physicians, nurses or any other hospital staff or patient’s visitor

Full consideration of privacy concerning the patient's medical care program.  Case discussion, consultation, physical examination, treatment and procedures are confidential and should be conducted discretely.  The patient has the right to be advised why any individual is present during consultation, examination or treatment. Also Proper covering while transporting patient from one unit to other facility. 

-  Be ensured of complete patient confidentiality of all treatment by never discussing the patient in public, never revealing the patient's name or any information about his illness and not publicizing any information

-  General Consent is obtained when patient is admitted as inpatient or registered for the first time in outpatient department or in Emergency room.  Scope of general consent explained to patient and family and Informed consent is obtained before surgery, anesthesia, use of blood and blood   products   and  other  high  risk  treatments  and procedures and invasive radiology

-  Know the name of his/her primary physician and the name of a professional relationships of other physicians and people involved in the patient's care, and how to contact him/her as well as change or transfer of the patient care from one consultant to another

-  Information about surgical treatments or invasive procedures or with any type of sedation as needed in order to obtain written informed consent or refusal in legible and understandable language patient and family can understand. 

-  Knowledge of the hospital rules and policies which apply to patient conduct. And Communication in understandable language.

-  Active participation in decisions regarding medical care, treatment and procedure.  To the extent permitted by law, this includes the right to refuse, or to discontinue treatment and sign a durable power of attorney or to leave the hospital even against the advice of physicians

-  Be explained about the consequences of treatment that is being, discontinued, or refused,. Patients and families are told about alternative treatment available. Thay may Refuse or discontinue the planned care.

-  Examine and receive an explanation of the bill regardless of the source of payment

-  Expect reasonable safety according to hospital practices and environment and to be placed in protective privacy when the hospital determines it necessary for personal safety especially.

The Patient has the responsibility to:

-  His/her actions if he/she refuses treatment or does not follow Caregiver's instructions and so, the relationship with the patient may be terminated upon reasonable notice.

-  Assure that the financial obligations of his/her health care are fulfilled as promptly as possible.

-  Bring his/her ID or Iqama card and Insurance card. Provide complete address and telephone number or home office mobile.

-  Comply with the hospital rules, regulations and policies which apply to patient conduct, visiting hours, smoking policy, use of electrical appliances, home brought medications safety of belongings etc

-  Follow the treatment plan agreed upon with his/her primary professional.  This includes: following instructions of other healthcare providers, as they carry out the orders of the primary healthcare professional and enforce hospital rules and regulations.

-  Patient who are non-compliant, who behave in a disruptive manner so as to threaten their own or another's safety, who pose a threat to their environment, or who are verbally and/or physically abusive will informed of   the   existing   mechanisms   available   for   registering   complaints;   be transferred in accordance with established policy:  be discharged and/or denied future non-emergent admission; be subjected to the action and decisions of the hospital interdisciplinary team.